Frequently Asked Questions

Our jerseys are cut to a regular athletic fit and generally run true to size. If you normally wear a Medium in Nike, Adidas or Puma sportswear, order Medium. If you are between sizes or prefer a looser drape, size up. Every product page links to our size guide with exact chest and length measurements in centimetres.

Standard delivery is 5–7 working days from payment confirmation. Metro cities (Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Pune, Kolkata) typically receive orders in 3–5 days. We dispatch within 24 hours of your payment, excluding Sundays and public holidays. A tracking link goes to your email as soon as the courier picks up the parcel.

You have 7 days from the delivery date to initiate a return. Items must be unworn, unwashed, and have their original tags attached. Size exchanges are free subject to availability — email returns@vasmyst.com with your order number. Refunds are processed to the original payment method within 5–7 business days once we receive and inspect the returned item.

Most of our catalog consists of premium fan versions — the jerseys designed for supporters, not the match-day player-issue versions worn on the pitch. We describe every product clearly and label fan vs player versions explicitly. Every kit is physically sourced and quality-checked before it is listed. If a product description ever seems inaccurate to you, email us and we will correct it.

All payments are processed securely through Razorpay. We accept UPI (Google Pay, PhonePe, Paytm, BHIM), credit and debit cards (Visa, MasterCard, RuPay, Amex), netbanking from all major Indian banks, and popular digital wallets. Cash on Delivery is not currently available — we are working on adding it for pincodes where digital payment access is limited.

You will receive a tracking link by email the moment your parcel is picked up by the courier. You can also visit our track order page and enter your order number and email. If you have not received a tracking email within 24 hours of dispatch, check your spam folder or write to support@vasmyst.com.

We restock most retro and modern kits on a rolling basis, but exact timing depends on the supplier and the season. Email support@vasmyst.com with the specific product name, size and your contact number, and we will add you to the waitlist. You will hear from us the moment that size lands back in the warehouse.

Retro kits are recreations of historically significant jerseys — 1970 Brazil, 1986 Argentina, 1998 France, 2002 Ronaldinho Brazil, and other iconic seasons. They use period-accurate colourways, crests and typography, cut in a modern fabric so they are comfortable to wear. Modern kits are the current or recent season shirts — the ones players actually wear in league fixtures and international windows.

Yes. Every order ships in a clean, presentation-ready box suitable for gifting straight away. If you want a handwritten note included, mention the message in your order notes at checkout or email support@vasmyst.com within 30 minutes of placing the order and we will slip it in before dispatch.

Cold machine wash inside-out on a gentle cycle. Use mild detergent — no bleach, no fabric softener. Wash printed jerseys separately for the first two cycles. Line dry in shade; do not tumble dry. Do not iron directly on the crest, sponsor or player-name print. Following these steps keeps the colours crisp and the print intact for years.

Customisation (name and number printing) is available on selected modern kits. Where offered, the option appears on the product page. Custom-printed jerseys are made-to-order and dispatch takes an extra 3–4 working days. Customised items are not eligible for return unless there is a printing defect or a size issue we caused.

Yes. All payment transactions are handled by Razorpay, India’s leading PCI-DSS compliant payment gateway. VASMYST does not see, store or process your card details, UPI PIN, or banking credentials at any point. See our privacy policy for more detail.

We deliver to every serviceable pincode in India. The vast majority of pincodes are covered by our courier partners. If your address is in a remote area, delivery may take an extra 2–3 days beyond the standard 5–7 working day window. We do not deliver to PO Boxes — please use a home or office address with a valid phone number.

Email support@vasmyst.com within 7 days of delivery with your order number and photos of the issue. We take all quality complaints seriously and will resolve them promptly — either with a replacement, a size exchange, or a full refund. You do not pay return shipping when the fault is ours.

Not yet. VASMYST currently ships within India only. International shipping is on our roadmap — if you are outside India and want to be notified when we open up, email support@vasmyst.com and we will add you to the list.

You can cancel or modify your order any time before it is dispatched. Since we dispatch within 24 hours (often the same day for orders placed before 12 PM), please email support@vasmyst.com immediately with your order number. Once the parcel is with the courier, we cannot cancel it, but you can still return it under our 7-day policy after delivery.

Email support@vasmyst.com for general enquiries and order support, or returns@vasmyst.com specifically for returns and exchanges. We respond within 24–48 hours during business days (Monday–Saturday). Always include your order number in the subject line for the fastest response.